Frequently Asked Questions

How Do I Place an Order?
It’s Easy!
Step 1: Simply select the type, size and options of the sign product that you would like to purchase.
Step 2: Go through the Checkout process and pay for the product.
Step 3: Finally Upload or Submit your Design File through our Upload section on our website.
(If you are purchasing a Banner from our Pre Designed Banner section, there is no need to submit or upload any design file, unless otherwise instructed.)

Customer Design or Art Files
Final & approved Design electronic files are customer responsibility and must be Submitted after purchasing the sign products in order to start the Production.
All prices are based on customer supplied final electronic design file, except Pre-Designed Banners.

I Don’t Have a Design file, Can you help me with the Design or Layout?
Yes! We can help you with the Design or Layout of your Sign, However there may be additional charges.
For more details please contact us at: 1-888-790-2665

How do I Upload (submit) my Design File?
Once you complete your purchase you will be prompted with upload or submit your design file message in the same page as your order completion page. You can simply click on Upload link to go to upload page or you can return at a later time to submit your file.
IMPORTANT!
Make sure to include your Order # in the comments box at the time of Upload.
For additional information about how to design your file please refer to Guidelines section in our web site or you can contact us at:
1-888-790-2665

What is your turn around time?
Our standard turn around time to print banner is 1-3 business days from the time we receive your paid order and final approved design art file.
We also offer rush or overnight services, please contact us for more detail: 1-888-790-2665

What Types of Design File Formats do you Accept?
Please refer to our Guidelines section on our web site for detailed information about acceptable file formats and how to prepare them.

Do you make double-sided vinyl banners?
Yes! Please select Double Sided banners from Banners Category Page.

What type of banner materials do you use to print?
We use Heavy Duty 13oz Matt scrim vinyl banner material, which is Indoor & Outdoor Durable.

Is Hem & Grommet (eyelets) included?
Yes! All vinyl & mesh banners are hemmed and grommeted every 2-3 feet free of any additional charge.

Do you offer custom size Banners?
Yes!
Vinyl Banners: We can print up to 8 Feet wide by almost any length
Mesh Banners: We can print up to 6 Feet wide by almost any length

Can I check my Order Status Online?
Yes! You can check your order Status by going to Order Status Section of our web site and view the status of your order. Please be sure to enter your Order ID # and your email address correctly.

What is your Turnaround?
Normal turnaround is 1-3 working days from the time we receive your final approved electronic design file and Full Payment. (Please allow more days for shipping based on the method of shipping you have chosen).

What Payment Methods are Accepted?
Visa, Master Card, American Express and Discover credit cards are accepted through Our PayPal Checkout.
You don’t have to have a PayPal account to purchase.

Do I pay Sales Tax?
All orders shipped within State of California is subject to State Sales Tax.

Coupons and Discounts
If you have a coupon or a discount code to use on your order, enter the code during the checkout process in the section indicated.

What shipping options are available?
All banner products are shipped via UPS.
We offer FREE UPS ground shipping for orders over $150 to all U.S. States.
We also offer faster UPS shipping services such as Nexd Day Air, 2nd Day and 3 Day select that you can choose at the time of purchase.

Can I pick up my banner at your location?
Yes, we also offer in store pick up at our location, you can select the option during checkout / shipping section.
We are located:
6732 San Fernando Road, Glendale, CA 91201